Last updated: October 17, 20263 min read
Every creation is prepared and packed by hand in our workshop in Naples. Here you find where we ship, how much it costs, timing and how to pay. Full rules on withdrawal and warranty are in the terms of sale.
Where we ship
We ship all over Italy, islands included, by express courier with tracking. For shipments abroad write to info@olimpiaceramicheartistiche.live and we will tell you costs and timing. You can also collect for free in our workshop, Via Comunale Catena, 7A, Napoli, during opening hours: we let you know when the order is ready.
How much it costs
- Italy: up to 2 kg €8, up to 5 kg €11, up to 10 kg €12, up to 20 kg €13.50, up to 30 kg €15.50, VAT included;
- Calabria, Sicily and Sardinia: up to 2 kg €9, up to 5 kg €12.50, up to 10 kg €13.50, up to 20 kg €13.50, up to 30 kg €20, VAT included;
- Minor islands and remote areas: up to 2 kg €12.50, up to 5 kg €12.50, up to 10 kg €13.50, up to 20 kg €13.50, up to 30 kg €23, VAT included;
- collection in the workshop: free.
The weight is that of the whole parcel: each creation counts 1 kg unless its page shows a different weight.
The cost is always shown in the cart and in the order summary before you pay.
Timing
- Ready creations: usually leave within 1-3 working days of payment.
- Creations to be made or personalised: they are painted by hand one at a time; we state the timing on the product page or in the quote, before starting.
- Courier delivery: usually 24-72 hours from dispatch; during holidays, especially at Christmas, couriers can be slower: if the gift has a date, order with some margin or write to us.
- Bank transfer: the order leaves once the payment is credited.
As soon as the order leaves we send you the tracking code.
On delivery
Check the address before confirming the order: an incomplete address can make the parcel come back. When the courier delivers, we suggest signing «accepted with reservation» and opening the parcel as soon as you can: ceramics can break even inside packaging that looks intact. If a creation arrives broken or damaged, send us a few photos of the creation and the packaging at info@olimpiaceramicheartistiche.live or on WhatsApp, if possible within a few days: we will remake it or refund you. Signing with reservation helps us claim the damage from the courier, but your consumer rights do not depend on it: until delivery the transport risk is ours (Art. 63 Italian Consumer Code).
If the courier finds nobody, they leave a notice and try again; if the parcel is not collected and comes back to us, we contact you for a new shipment or to refund the value of the order (in that case the outbound and return shipping costs are yours).
How to pay
- Credit or debit card, through Stripe (also Apple Pay and Google Pay, where available);
- PayPal;
- bank transfer: the details arrive by email right after the order;
- in the workshop also in cash, within legal limits, and by card.
We never see or store your card data. For made-to-order creations we may ask for a deposit, stated in the quote. You receive a receipt for every purchase or, if you ask with your tax details, an electronic invoice.
Returns and problems
To change your mind about a purchase (right of withdrawal, 14 days) or report a problem use the Returns page or write to info@olimpiaceramicheartistiche.live: we will reply with instructions. Personalised creations cannot be returned just because you changed your mind, but they are always covered if they arrive broken or defective.