Last updated: October 17, 20266 min read
These terms govern purchases made on www.olimpiaceramicheartistiche.live, in our app and, where applicable, made-to-order creations agreed with us by email, WhatsApp, social media or in our workshop. The terms published when you place your order apply: we suggest you save or print a copy. If you are a consumer you always keep the rights given by the Italian Consumer Code (Legislative Decree 206/2005), which these terms do not limit. If the Italian and English versions differ, the Italian version prevails.
In short
Handmade
Every creation is made by hand: small differences in colour and shape are part of its value.
14 days to change your mind
For products from the catalogue; personalised creations cannot be returned, unless faulty.
24-month guarantee
If something is wrong, write to us: we repair, replace or refund.
Loyalty card
Every €100 you spend gives you €5 off, on the website, in the app and in the workshop.
Seller
Olimpia Ceramiche Artistiche di Boscatto Olimpia
Via Comunale Catena, 7A – 80126 Napoli (NA), Italy
VAT number 09653221219 · REA NA-1048557
Email: info@olimpiaceramicheartistiche.live · Phone / WhatsApp: +39 348 184 4469
Workshop and shop open to the public at the address above, at the times shown on the contact page.
Our creations
Every creation is shaped and painted by hand in our workshop. Small differences in colour, shape, decoration and size compared with the photos, and between pieces, are normal and part of their handmade value: they are not defects. Photos and descriptions are as faithful as possible; colours may look different depending on your screen.
Prices
Prices are in euro and include VAT. Shipping costs, if any, are shown before you confirm the order (see Shipping and payments). For made-to-order creations, the quote we send you and you accept applies.
How the contract is concluded
the contract is concluded when you confirm the order and payment is successful; you immediately receive a summary email. Made-to-order creations and requests: the contract is concluded when you accept our quote (with the features, price and timing stated) and pay any deposit requested. If a creation is no longer available we let you know within 15 days and refund what you paid, shipping included, within 10 days, with the same payment method.
Payments
On the website you can pay by card (through Stripe), PayPal or bank transfer (the order leaves once the payment is credited); in the workshop also in cash within legal limits and by card. For made-to-order creations we may ask for a deposit, stated in the quote. We never see or store your card data. You receive a receipt or, on request, an electronic invoice for every purchase.
Shipping, delivery and collection
Delivery times, costs and methods are on the Shipping and payments page. For made-to-order creations the timing in the quote applies. You can also collect in our workshop. The risk of loss or damage passes to you when you receive the goods. On delivery check that the parcel is intact: if it is damaged, accept it «with reservation» stating the reason to the courier, or refuse it, and write to us straight away.
Right of withdrawal
If you are a consumer and bought at a distance (website, app, email, phone, social media) you can withdraw from the contract without giving any reason within 14 days of receiving the goods (Articles 52 ff. Italian Consumer Code).
send us a clear statement to info@olimpiaceramicheartistiche.live, also using the form below, stating the order number and the creations you want to return. We will reply with return instructions (see also the Returns page).
send the goods back within 14 days of your statement, intact, well packed and if possible in their original packaging, to our workshop address. The direct cost of returning them is yours. You are only liable for any loss in value caused by handling other than what is needed to examine them.
we refund everything you paid, including standard outbound shipping, within 14 days of receiving your statement, with the same payment method; we may wait until we receive the goods or proof of shipment.
When withdrawal does not apply (Art. 59 Italian Consumer Code): to creations made to measure or personalised to your specifications, for example with names, dates, portraits, photos or decorations chosen by you, as they cannot be resold. We state this on the product page or in the quote.
«To: Olimpia Ceramiche Artistiche di Boscatto Olimpia, Via Comunale Catena, 7A, 80126 Napoli, Italy, info@olimpiaceramicheartistiche.live. I hereby give notice that I withdraw from my contract of sale of the following goods: … Ordered on / received on: … Name and address: … Signature (only on paper) and date: …»
Legal guarantee of conformity
If you are a consumer you have the legal guarantee of conformity for 24 months from delivery (Articles 128 ff. Italian Consumer Code): if a creation has a lack of conformity you are entitled to repair or replacement free of charge or, if not possible, to a price reduction or termination of the contract. Small variations due to handmade production (point 2) are not defects. For business purchases (with a VAT number) the Italian Civil Code warranty applies.
write to info@olimpiaceramicheartistiche.live describing the problem with a few photos of the creation and packaging; if it arrived damaged, please write within a few days of delivery so we can open a claim with the courier. We reply within 3 working days with a solution and, if a return is needed, instructions; for defects we cover the costs.
Loyalty card
The card is free and shared by the website, app, sferedinatale.com and workshop. Current rules:
- you earn 1 point per euro spent on products (excluding shipping and gift credit);
- every 100 points become a €5 discount on a later purchase: in short, every €100 spent gives you €5 off;
- points have no cash value, cannot be converted into cash or transferred;
- every 12 months from activation the points balance is halved: we remind you 30 days before, so you can use them;
- if a purchase is cancelled or returned, the points it generated are removed.
We may change the rules with at least 30 days' notice published on this page and in the app; points already earned remain valid under the rules in force when earned until the next halving. You can close the card at any time by writing to us.
Credit and gift cards
Credit (also received as a gift or refund) can be used on product purchases, also in several times, and is valid for 12 months from issue unless a different expiry is shown on the card; we remind you before it expires. It cannot be converted into cash except where the law provides. Keep the code safe: whoever has it can use it.
Account and app
The account and the app are free. You are responsible for your credentials: do not share them and tell us if you think someone else is using them. You can delete your account at any time. We may suspend an account used unlawfully or against these terms.
Photos and texts you send us
When you ask for a personalisation, the photos, logos and texts you send must be yours or you must have the right to use them; we do not reproduce protected characters or brands you have no rights to. We use the material only for your creation; we may publish photos of the finished creation on our channels only with your consent.
Support, complaints and disputes
For any problem write to info@olimpiaceramicheartistiche.live or on WhatsApp at +39 348 184 4469: we always look for a solution together. Consumers may also turn to an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprises and Made in Italy. The contract is governed by Italian law; for disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction, without prejudice to the mandatory protections of the consumer's country of residence.
Personal data
We process your data according to the privacy policy.